Refund policy

Damaged, defective or wrong items

If your cushion arrives damaged, defective or isn't what you ordered, email us within 7 days of delivery with your order number and a photo. We'll send a replacement or refund you in full, your choice. There's nothing to send back.

30-day comfort guarantee

Try your cushion for up to 30 days from delivery. If it isn't right for you, email us at support@satisfycomfort.com with your order number and we'll reply with the return address.

Send the cushion back with its cover using a tracked shipping method. Return shipping is paid by the customer, including any customs charges on returns sent from outside the United States. We refund the item price within 5 business days of receiving the return. Shipping charges, including the international shipping fee, aren't refunded.

One trial per customer. If you return part of a bundle, we refund the full amount you paid for each cushion you send back. The cushions you keep stay at the bundle price you paid.

Orders that don't arrive

If 45 days have passed since your shipping confirmation and your order still hasn't arrived, email us and we'll resend it or refund you in full, your choice.

Cancellations

Email us within 12 hours of ordering and we'll cancel and refund in full. After that, your order may already be on its way and can't be cancelled.

Refunds

Approved refunds are issued within 5 business days to your original payment method, in the currency you paid in. Depending on your bank, it can take a further 5 to 10 business days to appear on your statement.

Contact

support@satisfycomfort.com
We reply to every email within 1 business day.