Shipping policy

Where we ship

We ship to the United States and to 14 other countries: Canada, the United Kingdom, Ireland, Australia, New Zealand, Singapore, the Netherlands, Sweden, Denmark, Norway, Finland, Germany, Austria and Switzerland.

If your country isn't available at checkout, our delivery partner can't reach it yet, so we're not able to take orders there.

Shipping cost

United States: free on every order, with no minimum.

International: $9.99 per order. You'll see the exact shipping cost at checkout before you pay.

Processing time

Orders are processed within 1–2 business days of being placed. Orders placed on weekends or holidays are processed the next business day.

Delivery time

United States: typically 1–3 weeks from the day you order.

International: typically 1–4 weeks from the day you order, depending on the country.

Some orders arrive sooner; during peak periods, or for remote areas, a few take longer. Our products ship from our international fulfilment partners, which is why delivery takes longer than a domestic warehouse would.

Customs, duties and import taxes

Orders shipped outside the United States may be charged import duties or taxes by the destination country. If these are shown at checkout, they're included in your order total. If they aren't, your local carrier or customs office may collect them on delivery, and they're paid by the customer. If you're not sure, email us before you order and we'll help.

Tracking

You'll receive a shipping confirmation email with a tracking number once your order leaves the warehouse. Tracking can take 3–5 business days to start showing movement, which is normal and does not mean anything is wrong.

Delays

Occasionally things run late, because of carrier backlogs, customs, weather or peak periods. If your order is running behind, email us and we'll chase it for you.

Incorrect addresses

Please double-check your shipping address at checkout. If you spot a mistake, email us within 12 hours and we'll correct it. Once an order has shipped we can't change the destination, and packages returned to sender due to an incorrect address can be reshipped at the customer's cost.

If your order hasn't arrived

If 45 days have passed since your shipping confirmation and your order still hasn't arrived, email us. We'll resend it or refund you in full, your choice.

Contact

support@satisfycomfort.com
We reply to every email within 1 business day.